FAQ
What is Cycles'on mission?
Cycles'on mission is to become the premier global destination for cycling enthusiasts. We aim to create a healthier and happier world by making cycling a joyous and accessible experience for everyone.
How can I join Cycles'on on its journey?
Join us in promoting a healthier lifestyle and accessible cycling. Explore our diverse catalog, stay updated on exclusive discounts, and share in our vision of making Cycles'on synonymous with the joy and accessibility of cycling.
How does Cycles'on ensure the quality of its products?
Quality is paramount at Cycles'on. We partner with trusted global brands and implement rigorous quality standards to ensure customer satisfaction.
What is the shipping time for orders within the United States?
Our standard shipping time for orders within the US is 6-8 business days.
Do you offer expedited shipping options?
At present, we provide standard shipping. However, we are actively exploring expedited shipping options to cater to varied customer needs.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Use this number to conveniently track your order's status.
What is Cycles'on return policy?
Our return policy allows for returns within 30 days of the purchase date. For detailed information, please refer to our Return Policy.
Are there additional costs for shipping?
Shipping costs are calculated at checkout and vary based on location. Please review shipping costs before completing your purchase.
Does Cycles'on ship internationally?
Currently, we primarily ship within the United States and Canada However, we are actively exploring options to expand our international shipping capabilities in the future.
How can I contact Cycles'on customer support?
For any inquiries, reach out to our customer support team via email at support@cycleson.com
Do the bikes come with assembly instructions?
Yes, each bike is accompanied by detailed assembly instructions to facilitate a smooth setup process.
Can I modify or cancel my order after it's placed?
Once an order is placed, modifications or cancellations may be limited. Please contact our customer support team at the earliest opportunity for assistance.
What should I do if I encounter issues with my product?
Contact our customer support team immediately. We offer a 1-year warranty and have skilled technicians available for repairs.
What is the return policy?
We offer a 30-day refund and return policy. Contact us within 30 days for a return.
Do you provide repair services?
Yes, we have a team of skilled technicians ready to assist you with any repairs or technical issues.
Cycles'on mission is to become the premier global destination for cycling enthusiasts. We aim to create a healthier and happier world by making cycling a joyous and accessible experience for everyone.
How can I join Cycles'on on its journey?
Join us in promoting a healthier lifestyle and accessible cycling. Explore our diverse catalog, stay updated on exclusive discounts, and share in our vision of making Cycles'on synonymous with the joy and accessibility of cycling.
How does Cycles'on ensure the quality of its products?
Quality is paramount at Cycles'on. We partner with trusted global brands and implement rigorous quality standards to ensure customer satisfaction.
What is the shipping time for orders within the United States?
Our standard shipping time for orders within the US is 6-8 business days.
Do you offer expedited shipping options?
At present, we provide standard shipping. However, we are actively exploring expedited shipping options to cater to varied customer needs.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Use this number to conveniently track your order's status.
What is Cycles'on return policy?
Our return policy allows for returns within 30 days of the purchase date. For detailed information, please refer to our Return Policy.
Are there additional costs for shipping?
Shipping costs are calculated at checkout and vary based on location. Please review shipping costs before completing your purchase.
Does Cycles'on ship internationally?
Currently, we primarily ship within the United States and Canada However, we are actively exploring options to expand our international shipping capabilities in the future.
How can I contact Cycles'on customer support?
For any inquiries, reach out to our customer support team via email at support@cycleson.com
Do the bikes come with assembly instructions?
Yes, each bike is accompanied by detailed assembly instructions to facilitate a smooth setup process.
Can I modify or cancel my order after it's placed?
Once an order is placed, modifications or cancellations may be limited. Please contact our customer support team at the earliest opportunity for assistance.
What should I do if I encounter issues with my product?
Contact our customer support team immediately. We offer a 1-year warranty and have skilled technicians available for repairs.
What is the return policy?
We offer a 30-day refund and return policy. Contact us within 30 days for a return.
Do you provide repair services?
Yes, we have a team of skilled technicians ready to assist you with any repairs or technical issues.
